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Wasteparker
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FAQ

Questions people ask before signing up.

General

Getting started

  • Port Harcourt is divided into three route zones. Your street is assigned to one zone, and that zone is serviced twice a week on fixed days. Look up your street on the Pickup Schedule page to see your days, recycling day and service window.

  • Place your container curbside by 06:30 on your collection day, and bring it back in once the truck has passed. Container lids must be closed — loose waste slows the route for your whole street.

  • Residential households on a scheduled route pay a flat monthly service charge; commercial accounts are quoted on volume, frequency, bin type and access. Every price is confirmed in a written quote before service starts.

  • Report it the same day through the Missed Pickup form or call the service desk. Verified misses are collected within 24 working hours at no extra charge.

  • We do not take medical sharps, explosives, ammunition, liquid chemicals, tyres in household bins or any unlabelled hazardous material. Special waste and electronic waste are collected separately under a documented process.

  • Yes. Furniture, mattresses, white goods and similar bulky items are collected as a Bulk Pickup — separate from your normal garbage — and are charged per load once the items are declared.

  • Standard roll-off rentals run for seven days from delivery. If your project runs longer, tell us before the rental window closes and we will extend it at the agreed daily rate.

  • Pay by card from your customer account, set up Auto-Pay so each bill settles on its due date, or pay at the office. Statements and payment receipts are downloadable from your dashboard at any time.

  • We cover 18 communities across Port Harcourt, including Old GRA, New GRA Phases 1–3, Peter Odili Road Corridor, Trans-Amadi, Aba Road, Diobu, Old Township, Woji, Elelenwo, Rumuola, Rumuokwuta, Ada George, Borokiri, D-line, Choba, Mgbuoba, Alakahia and Elekohia.

  • Tell us your moving date and the new service address. If the new address is in our service area we transfer the account; otherwise we settle the final bill and close it. Containers remain the property of Wasteparker Nigeria Limited.

  • Yes. Give the office at least five working days notice and we will suspend collections for the period you specify, then resume on your usual days.

  • Yes. Wasteparker Nigeria Limited holds Federal Ministry of Environment accreditation to operate as an environmental consultant, covering municipal solid waste management, hazardous waste management technology, and industrial hygiene.

Residential

Residential questions

View the full residential page
  • Pickup day and time depends on your area's route. Once you're a Wasteparker customer, your confirmed collection day is communicated directly, and we're building account access to show your truck's live ETA.

  • Wheel your bin to the street and place it kerbside by 6 a.m. on your collection day. Don't overload it — the lid must close completely, and garbage left beside the bin may not be collected.

  • Everyday household waste: diapers, disposable razors, cat litter, glassware and ceramics, hoses and wire, non-fluorescent light bulbs, sheet glass, foam packaging, and treated wood can all go in your curbside bin.

  • Hazardous household waste should never go in your bin: batteries, electronics, fluorescent bulbs, paint and paint cans, used motor oil and filters, and prescription medications. Contact us for the nearest drop-off point for these items.

  • Clean, dry bottles and cans, paper, and cardboard are recyclable. Keep recycling separate from your regular garbage bin.

  • Plastic bags (return these to a grocery store instead), ceramic dishes and glassware, juice boxes and pouches, foam cups or packing material, and windows or mirrors do not belong in curbside recycling.

  • Contact us by phone or through the form on this site and we'll arrange a repair or replacement.

  • Bulky item pickups are available on request — terms and fees may apply. Bulky items include appliances, TVs, furniture, scrap metal, up to 4 tyres separated from rims, and bundled yard trimmings.

  • Yes — regular pickup days can shift around public holidays. We'll give advance notice of any schedule changes so you know exactly when to expect your truck.

  • First check you have the right day — holidays occasionally shift the schedule. If your pickup was genuinely missed, contact us with your address and collection day and we'll follow up. Keep waste sealed in the meantime to avoid pests.

Business & Commercial

Business & Commercial questions

View the full business & commercial page
  • Commercial collection covers general business trash and packaging, recyclables, organic and food waste, e-waste, construction debris and bulk items, and confidential documents for secure shredding. Hazardous or specialised materials are handled through a tailored disposal solution.

  • Request service through this site or by phone. Our team reviews your location, waste volume and space to recommend the right bin size and a pickup schedule that fits your operation.

  • Yes — recycling is offered as part of our commercial collection service, helping your business reduce landfill waste and support sustainability goals.

  • Regulatory compliance, lower costs through efficient pickup, improved cleanliness and safety, support for recycling goals, and one less thing to manage day-to-day.

  • Yes — roll-off and temporary bin rentals are available for events, renovations and cleanouts, with flexible delivery and collection. Rates depend on bin size and pickup frequency; request a quote to get started.

  • We're rolling out across Port Harcourt and environs. Tell us your address when requesting a quote and we'll confirm coverage for your location.

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